They fixed gate.io api hookups and now that works. ct has best underlying support for taxes.Īs a CPA, how do you suggest I deal with a $5 token pegged to a $500 cost basis, inflating my cost basis exponentially for most trades made after I acquired said token? How would you tackle my thousands of inaccurate DeFi swaps and countless unknown LP pairs on BSC - that is such a disaster, that they have to be reported as simply BUSD in and BUSD out, costing me deductions for my short term losses? Better question - as a CPA, do you think it is wise to purchase a service that does not deliver on its core function of providing accurate tax prep and 'coin tracking?' Unless you are paying for Cointracker, that is. That being said: if there was a service that did all the things Cointracker is supposed to do, I wouldn't expect it to be free, nor would I want it to be - you get what you pay for. I know there is a "pro" level at $100 a month that supposedly comes with "priority support" (maybe they answer emails?) but I'm not that much of a dupe to subscribe to that. Pay the few dollars for paid plan and they respond faster.Īs I mentioned, I am "paying for a service that is not being delivered." I purchased the tax plan and I'm a monthly subscriber at the "enthusiast" level. If you're not satisfied, we're not satisfied and we stand by our 100% 30-day money back guarantee if you fall into this bucket. We realize that this may be too little too late for some folks. You can see some of our top requested changes here (or request your own features). Product quality - we're setting up 2021 planning to dramatically improve DeFi, mobile apps, crypto data, integrations, tax-loss harvesting, and lots more. If you or anyone you know is interested, please reach out. Scale the team - we're immediately looking to at least triple our support staff. The result is that customer support and product quality stagnated and we totally realize that. The reality of the situation is that our small team was hammered with the recent bull cycle and we were working around the clock (literally) just to ensure that the website could stay up to keep up with the enormous increase in demand. ![]() We don't have any excuses for the state of the product. I'm embarrassed by how poorly we have served your needs and appreciate that you have rightly & respectfully called us out when we fell short of your expectations. I've looked at TaxBit, Koinly, ZenLedger, CryptoTrader, and CryptoTaxCalculator - all with varying levels of success, but nothing checks all the boxes for me.ĭoes anyone have an alternative app that works for them?įounder of CoinTracker here. So I am looking for any viable alternatives to Cointracker, that have the following features:Īccurate portfolio tracking w/ cost basisĭeFi integration beyond ETH (BSC, Matic, etc.) But unfortunately, I can't trust my data or support to fix the numerous issues I am having. I really like the UI and the functionality that I have seen. I am paying for a service that is not being delivered. I get that they are understaffed, but frankly, as a consumer, that is not my problem. ![]() ![]() ![]() These issues would not be a problem, if support requests were quickly and proactively addressed. Tokens mapped to incorrect prices, ticker symbols mapped to incorrect tokens, spotty service and no LP support on the BSC network, clunky and incomplete CSV uploads, edited transactions reverting on every wallet sync, inaccurate pricing, etc. I'm spending too much time reporting and working around the bugs I am finding in the Cointracker service.
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